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Making Truth Matter

image of What is the Truth From Sagrada Familia entrance - Delightability blog post on Truth

[This article is from a talk I gave to members of the Olympic Club on May 26, 2016. I’ve added a few links and shared it here for members of the Olympic Club and the broader public. I’ve turned off comments but feel free to reach me on social media.]

an 8 minute talk and an even quicker read

Good afternoon gentlemen. Today I’m going to talk about the Truth.

3 noteworthy things happened this week.

  1. First, a new book came out Bravehearts: Whistleblowing in the Age of Snowden. In the book, the senior DOD official in charge of the federal whistleblower program goes public with accusations that key officials retaliated against whistleblowers, destroyed permanent records and altered audits of multibillion dollar programs. They did this under political pressure. This senior official calls into question the very program that is supposed to protect whistleblowers when they report fraud, abuse, and waste.
  2. Another noteworthy thing that happened was the acquittal of Edward Nero, one of the Baltimore police officers involved in Freddy Gray’s arrest and subsequent death. If you recall, the original incident is what sparked the Black Lives Matter movement.
  3. And the 3rd thing that  happened this week is that snopes.com, debunked stories that reported violence and specifically chairs being thrown at  the democratic convention in NV. Numerous media outlets regurgitated the original tale that was casually fabricated in a 140 character tweet. Media outlets on the bandwagon included: The New York Times, CNN, MSNBC, the Associated Press, CBS, and NPR.

It has been a really busy week for the TRUTH.

Now, no matter what we believe or how we react to these developments, there is a TRUTH that supersedes our opinions and reactions. I view truth much like I do gravity. You can choose not to believe but that doesn’t make it go away.

What is Truth?

I want to be crystal clear on what I mean when I say Truth. I’m talking about conformity to facts; accuracy. Certainties. The truth I’m talking about isn’t squishy. A moral relativist would have you believe that truth is relative to the circumstances. I’m not talking about a malleable truth or aberration of fact. I’m taking about that which is incontrovertible. Like Newton’s law of universal gravitation. It applies to everybody whether they choose to believe it or not.

Human Responses to The Truth

When we are exposed to a new truth, our reactions fall into a predictable range of human responses:

  1. We can be apathetic. Maybe what we are hearing is simply noise to us. We really can’t be bothered with it.
  2. Another response is we may simply adopt the truth immediately and adapt our own views.
  3. We may also seek clarity. A person can react by seeking new information and knowledge – “Help me to see what you see, Mr. Severs.“

But sometimes the facts don’t fit our current views at all – that internal narrative we play in our head. When our views are challenged with a new truth we have a few OTHER options to choose from.

  1. We can object outright: “That’s not true.” We can do this loudly and aggressively or we can do this quietly, slipping out of the conversation or even the room.
  2. We can also redirect attention: This is the magician’s trick – misdirection. Here, we shift the attention to something else more fitting of our own views.
  3. Another predictable reaction is we resort to any one of several logical fallacies. There are plenty of these to draw from. Most people are unaware of these fallacies even as they commit them.

The original logical fallacies were documented more than 2400 years ago by Plato and his thinking colleagues. You’d think we’d have learned by now.

Here are a few of my favorite logical fallacies.

The Ad Hominem Argument: This is where you attack your opponent’s character or personal traits in an attempt to undermine their argument.

Example: It is conceivable that any one of the presidential candidates could say something truthful. It could happen! But, reactions to their statements could easily be, “Well, he’s a communist.” “She’s a pant suits Nixon.” “He’s a xenophobe” So, we can’t trust them.

Another common logical fallacy is the The Appeal to Tradition: This is the fallacy that a standpoint, action or situation is right, proper and correct simply because it has “always” been that way. Imagine not being able to advance human progress in the name of tradition. You’d still be cooking over fire, hunting and gathering your own food, and you certainly would not be able to read this passage, and least of all on a computer or smartphone.

The opposite of this is The Appeal to Novelty or Innovation. This is the notion that this is NEW, and [therefore it must be] better!”

Then there is the The Big Lie Technique. This is the contemporary fallacy of repeating a lie, slogan, or talking-point until it becomes part of daily discourse and is no longer questioned. An example is  the non-existent “Weapons of Mass Destruction” “WMD’s” in Iraq, used in 2003 as a false justification for invading that country. [See also Mind Hijacked: A History Lesson in Propaganda.]

There are a host of other logical fallacies. [University of Texas at El Paso has compiled a living document of logical fallacies. A nicely designed poster of commonly used logical fallacies has been created by Your Logical Fallacy Is.]

What About Reaction to Lies?

Up to now I’ve been talking about our range of reactions when we are exposed to the TRUTH. But, what if we are exposed to a lie? Sadly, it doesn’t really much matter.

Whether it is fact or fiction if it reinforces our beliefs then we strengthen our views, digging our heels in further. And, if it doesn’t strengthen our views then we dismiss it. Researchers refer to this phenomena as the “backfire effect.”  It is even more pronounced when the new information challenges an especially emotional or long held belief. For a depth reading with examples on WMDs, Stem Cell Research, and Climate Change see this document.

The takeaway from this is: it’s really hard to change people’s minds.  Some people will want to build a wall, no matter the facts presented to them.

Friedrich Nietzsche said it well, “Sometimes people don’t want to hear the truth because they don’t want their illusions destroyed.” I want to put this another way, “We only see the truth we are looking for.”

Conclusion

I opened this talk with stories about Freddie Grey, the new book BraveHearts, and debunked reports of chairs being thrown at the democratic convention. I used these 3 examples because:

  1. Protecting Truthtellers is important in a free and democratic society. Truthtellers can prevent and end wars and get dangerous products removed from the market. [See also: Preventing the Next Scandal]
  2. Police brutality is inexcusable, period. Lucky for you it wasn’t your family member. But Freddie Gray was someone’s son & brother.
  3. Communication of all forms has become faster AND sloppier. When experienced reporters and media outlets are quick to judge and almost as quick to report, the Truth can Suffer.

TRUTH SHOULD MATTER.

Our republic in caught in the grips of a protracted presidential election. As a nation, we face important issues. It is hard to solve problems when you don’t even agree on the truth.

Ann Richards the former democratic governor of Texas once said, “We’re not going to have the America that we want until we elect leaders who are going to tell the truth not most days, but every day.”

But, the Truth is too important to leave to politicians, alone.

So, What Can WE Do?

In a civilized society each of us has a duty to respect and uphold the truth. We also have a duty to hold others accountable to do the same. Imagine the possibilities if we made the truth matter. In this election year, the Republican and Democratic parties are splintered. They are worried about healing and uniting their respective parties.

Their focus however,  Ought To Be on healing a nation, not a political party.  And, that gentlemen is the Truth.  Now,  I’m counting on You to uphold it.

about the author

image of Greg-Olson-Managing Director of Delightability and author of Experience Design BLUEPRINT

Gregory Olson’s latest book is L’ impossi preneurs: A Hopeful Journey Through Tomorrow, a light-hearted and deadly serious book about a brighter future where we live more meaningful lives, governments invest in people and sustainable progress, and technology serves humans. Greg also authored The Experience Design Blueprint, a book about designing better experiences and then making them come true.

Gregory Olson founded strategy and design firm Delightability, LLC. with the belief that if you delight customers then success will follow. He believes that we all have the potential to do better, as individuals, organizations, and communities, but sometimes we need a little help.

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Mind Hijacked: A History Lesson in Propaganda

image of Truth-Sculpture-Chicago-Millenium-Park-Delightability-Author-Gregory-Olson

[This article is from a talk I gave to members of the Olympic Club on Jan 28, 2016. I’ve added a few links and shared it here for members of the Olympic Club and the broader public. I’ve turned off comments but feel free to reach me on social media.]

An 8 Minute Talk And An Even Quicker Read

Gentlemen, today I’m going to take you to propaganda school, all in 8 minutes. I’m going to share the evolution of propaganda, tell you why this subject matters, and of course I’m going to suggest a course of action for you.

First , A Bit Of History.

The word propaganda comes from the Latin verb propagare – meaning to multiply or breed. Think plants. The use of the word to spread ideas came a little later. In 1622, Pope Gregory XV founded the College of propaganda. It’s purpose was to train missionaries who would spread Catholicism in non-Catholic countries.

The word Propaganda isn’t inherently good or bad. It is simply the spread of Information. But propaganda evolved. Here is how that happened. Fast forward to 1916.

A man named George Creel, became involved in President Woodrow Wilson’s re-election campaign. Creel discovered that many military leaders wanted strong censorship on the war. But, Creel had a different idea. He sent President Wilson a brief in which he argued for “expression, not suppression” of the press.

On April 2, 1917 Wilson asked Congress for a Declaration of War against Germany – saying “The world must be made safe for democracy.” Seven days after Congress granted Wilson’s request, President Wilson established through Executive Order, the Committee on Public Information or CPI for short. He appointed George Creel as its Chairman.

The CPI was a propaganda agency: (its purpose wasn’t to train Catholic missionaries – that is for sure) Its purpose was to influence American public opinion toward supporting the war effort. The CPI spun facts to present an upbeat picture of the American war effort. They created consistent messages that appeared in newsprint, posters, radio, telegraph, cable and even movies. No doubt you’ve see many of these. (Television had not yet been invented or you’d have seen messages extended to that medium, too.)

The CPI also recruited about 75,000 volunteers (4-minute men) who spoke about the war at social events. The agency was successful. It heavily influenced American public opinion toward supporting the war effort.

One of the people who worked on George Creel’s staff was Edward Bernays, he was the American nephew of Sigmund Freud. After the war ended Bernays took what he learned at the agency and wrote a book, called, Propaganda 1928. Find it here along with a great intro by Noam Chomsky.

In that book Bernays revealed it is possible to regiment the public mind every bit as much as an army regiments their bodies. Bernays recognized that in an age of democracy, those in power, control the crowds. Bernays was the first one to apply Freud’s ideas to business and politics. Bernays showed American corporations how they could make people want things they didn’t need by appealing to their unconscious desires.

Bernays showed American corporations how they could make people want things they didn’t need by appealing to their unconscious desires.

Bernays worked with the American Tobacco Company and created the Torches of Freedom campaign that is credited with encouraging women to smoke, socially. His ideas sparked the notion that we are all consumers. He became popular with the US Government and agencies like the CIA who used his principles to force regime change and popularize American (corporate special interests).

A Banana Digression: Did You Hear the One about Bananas and the CIA?

Unfortunately this isn’t a joke and you wouldn’t like the punchline if it was. If you eat bananas, the 4th most consumed food behind rice, wheat, and milk, you can thank Bernays and the CIA along with United Fruit. But, the democratically elected Guatemalan President Jacobo Árbenz who wanted to enact labor standards, a minimum wage, increase educational funding and opportunities for more people to vote in elections, would not thank you. His social reforms that would benefit workers and communities alike were abhorrent to the hugely profitable United Fruit Company. A CIA coup in 1954 deposed the leader and installed the first of what would become a series of U.S. military dictators. Read about the 1954 coup on Wikipedia or the book, Bananas: How The United Fruit Company Shaped the World. That could be a related story, “How the U.S. taxpayer is a stooge for funding regime change that pads the pockets of multinationals corporations. #panamapapers #taxavoidance #moneyinpolitics”

OK, back to the talk I gave…

Facts Make Way For Emotions

Today, Bernays is considered to be the father of public relations. With Bernays, propaganda shifted to be less about communicating facts and more about the movement of ideas across our emotions. Remember I said Propaganda isn’t necessarily good or bad. Propaganda can be used for good causes like promoting methods of water conservation during times of drought. There is no harm in that. Or, the Smokey the Bear campaign that reminds us that “Only You can Prevent Forest Fires.”

But propaganda can be harmful, too. Unfortunately as it turns out, Joseph Goebbels (pronounced yosif gerrbells), who would become the minister of propaganda for Nazi Germany studied and applied Bernays ideas.

So What Has Changed? Why Does This Matter?

Yesterday, Jan 27, marks the 71st anniversary of the liberation of Auschwitz-Birkenau. And today it is easier and cheaper to incite hatred and stir people up than ever before in history. Anybody can create a twitter account. ISIS is using 50,000 of them. We now have more media channels to reach more people in more parts of the world. Since 2014, the Islamic State (ISIS) has disseminated more than 700 propaganda videos.

It isn’t just ISIS, some presidential candidates are using hate speech. In Europe – the land of the Holocaust, extreme nationalists exploit the current refugee crisis. But it’s even more than that. Propaganda pervades every facet of our lives. As Bernays said, it is the invisible branch that controls the masses.

So What Do I Want You To Do?

I want you to be an active participant in shaping the truth. In my recent book I share the ideas of building truth sculptures, creating empathy, restoring community and participating in a propaganda for good network. If you are a concerned Global Citizen you should read it. It is both light-hearted and deadly serious. The subtitle is, “A Hopeful Journey Through Tomorrow.” I am hopeful for the future, but not without the participation of thinking concerned citizens, like you.

But, aside from my book, we all need to take a stand and sift through the propaganda to find the facts. On any given topic amid all of the messages that bombard us, is the truth waiting to be revealed. Are GMOs harmful? Are those cities, farmers, countries, and people against Monsanto really anti science and just don’t understand? Or are corporate profits controlling the narrative through propaganda? This is one example. You can probably think of many others. Minds everywhere have been hijacked on myriad topics and issues. This is especially true in the U.S. in the height of a polarized presidential election year. Chances are, most people can’t really claim ownership over their own thoughts about the candidate they support. Imagine we each had a “Mind Hijacked” alert system.

What Else Can You Do?

Write letters, articles, emails, post comments, and have conversation in places like this and at your dinner table. You can spark others to action and respect truth.

What comes to mind for me is Pastor Martin Niemoller’s Poem, First they came? It is a powerful statement about the failure of the German people to speak out against the Nazis. Do you remember the poem?

First they came for the socialists and I did not speak out, because I was not a socialist.
Then they came for the Trade Unionists, and I did not speak out because I was not a Trade Unionists,
Then they came for the Jews, but I didn’t speak out because I was not a Jew.
Then they came for me. And there was no one left to speak for me.

Gentlemen, somebody needs to be an active caretaker of the truth. If not you, who?

about the author

Gregory Olson’s latest book is L’ impossi preneurs: A Hopeful Journey Through Tomorrow, a light-hearted and deadly serious book about a brighter future where we live more meaningful lives, governments invest in people and sustainable progress, and technology serves humans.  Ideas in CH8: Social related to this post include:

  • Propaganda for Good Network
  • Depolarization Unit
  • Brain Retrain
  • Humanity Dashboard
  • Norm Flags
  • Reasonable Investor Test

Greg also authored The Experience Design Blueprint, a book about designing better experiences and then making them come true.

image of Greg-Olson-Managing Director of Delightability and author of Experience Design BLUEPRINTGregory Olson founded strategy and design firm Delightability, LLC. with the belief that if you delight customers then success will follow. He believes that we all have the potential to do better, as individuals, organizations, and communities, but sometimes we need a little help.  Gregory also serves as a volunteer board member for Oikocredit Northwest, a support association for social and impact investor, Oikocredit International.

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Don't Let your Ideology Blind you to the Facts

The nature of politics is polarizing, it has been and will be. With various stakeholders involved in internal and external affairs, governing a body politic will necessarily create tensions between opposing points of view.

Conflict itself is not the problem; discourse is healthy. In a civilized society, we debate, hold forums, investigate, tweet, post, blog, and otherwise share, opine, and converse. We no longer duel to the death, resort to fisticuffs, or otherwise inflict bodily harm on those who disagree with us.

The problem is when facts become assaulted or when politicians and wannabe politicians conveniently create new “facts” when existing facts don’t fit their ideology. It is a dangerous and destructive path when facts no longer represent reality. Because, by definition, they have to.

Expunging the facts and resorting instead to some ideology is akin to mythology. It might make for good lore among followers but doesn’t have a credible place in governing. If we want to make real human progress we’ll have to begin a journey of becoming reacquainted with reality and the healthy conversations that accompany it.

The assault on facts goes beyond political circles. At work, in your home, and in your community, you are either a witness to, defender of, or perpetrator of this assault on facts. The same is true in the board room. When society disregards facts, we open the doors to more scandalous corporate and political behavior. I think we’ve all had a long enough go at war, strife, and manufactured economic crises.

“Don’t get so set on your goal that you lose your humanity.” Cicero

As John Lennon said, “Give peace a chance.” Let’s begin our investment in human progress by accepting and confronting our collective reality. When politicians and corporate leaders don’t, then let’s reject them and their blinding ideology relegating them to history books containing other mythological creatures and beliefs.

about the author

Gregory Olson’s latest book is L’ impossipreneurs: A Hopeful Journey Through Tomorrow, a light-hearted and deadly serious book about a brighter future where we live more meaningful lives, governments invest in people and sustainable progress, and technology serves humans. It’s a dreamer’s handbook with “impossible” ideas including the Truth Sculpture, Data Observatory, Propaganda for Good Network, Truth Machine Intelligence Service, Truth Ticker, Empathy Builder, Make Meaning Department, and more.

Greg also authored The Experience Design Blueprint, a book about designing better image of Greg-Olson-Managing Director of Delightability and author of Experience Design BLUEPRINTexperiences and then making them come true.

Greg is a business and marketing consultant who founded strategy and design firm, Delightability, LLC. with the belief that if you delight customers success will follow. He also believes that we all have the potential to do better, as individuals, organizations, and communities, but sometimes we need a little help.