Tag Archives: patient journey

CVS Pharmacy Writes Future by Saying Good Bye to Cigarettes

Bravo to CVS for their Decision to Stop Selling Tobacco Products Some think it to be a poor decision that will harm earnings and inconvenience customers. If we were living in a different time, with different knowledge, and¬†CVS was scrapping … Continue reading

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What Patient Experience? The Hardest Problems are Invisible and Require New Thinking to Solve

The Patient Journey Starts Before and Ends Long After the Patient Sees the Caregiver As much emphasis that is placed on patient care and better health, there is an invisible trauma inflicted on patients everyday. Misinformation, poor customer service and … Continue reading

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